Customer Service Representative

Customer Service Agent - Call Center Environment Cli Worldwide Transportation is hiring qualified part time Call Center Customer Service Representatives for its Southern California headquarters. Call Center Customer Service Representatives answer incoming telephone calls and emails from customers. Responsibilities Include:
  • Make and receive unscripted phone calls with customers and contractors
  • Efficiently process work orders within a web based system
  • Identify and escalate priority issues
  • Route calls to appropriate client personnel
  • Follow up / follow through on customer issues as needed
  • Continuous updating of the work order system
  • Work well within a team
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Experienced Dispatcher

Cli Worldwide offers full service ground transportation. We offer corporate and personal travel in cities Southern California as well as internationally. As a dispatcher you are responsible for daily dispatching of reservations to chauffeurs and affiliate companies (as needed). Some Of The Duties & Responsibilities Are:  
  • Insure that all customers are picked up on-time.
  • Responsible for knowing the location of all vehicles at all times while dispatching.
  • Keep dispatch screen updated and coded accurately at all times.
  • Communicate all changes and details with your chauffeurs, wingman and any other appropriate personnel or customers.
  • Interact with office staff, managers , clients and chauffeurs to ensure the accommodation of and/ or special requests pertaining to certain jobs or events including and not exclusive to having specific items in the vehicle and honoring requests of clients to be driven by certain chauffeurs.
  • Take all customer calls that include reservations, changes or cancellations.
  • Handle customer complaints immediately and efficiently.
  • Report any problems with any reservation, by creating an incident report in the specific order.
  • Ability to work under pressure and delegate as needed
  • Excellent customer service skills a must and able to communicate effectively with clients and chauffeurs.
  • Ability to prioritize and multitask in a busy environment, while still following through and completing all tasks
  • Computer literate able to update flights, maps, signs. Must be able to use Microsoft Outlook and Word
  • Ability to work in a fast-paced environment and make quick and precise decisions.
  • Experience in the limo industry is preferred but no required.
  • Must be knowledgeable of airports, hotels & and Southern California freeways
  • Preferably familiar with Limousine Dispatching programs.
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Chauffeurs needed Class C / B- Sedans, Vans, Buses

Employment Type: Full-Time Prestigious, growing transportation company based in Orange County is looking for chauffeurs for full or part time positions. Some Of The Duties & Responsibilities Are:
  • Weekends are a must.
  • Must be knowledgeable of all freeways in Los Angeles and Orange County.
  • Current 3+ years DMV report required. Must be over 25 years old.
  • Must pass mandatory random drug tests.
  • Looking for Class C and B w/ passenger endorsement, air brakes.
  • Candidate must be customer service conscious. Will train.
  • Position requires black suit, white dress shirt and black tie.
  • Please contact Operations at (949) 581-7531 between the hours of 10:00 AM to 3:00 PM Monday thru Friday.
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